TERMS & CONDITIONS

Please read the following Terms and Conditions carefully before purchasing or starting an online beauty course, training programme, course bundle, kit or product from The Online Beauty Courses.

Trainees in the United Kingdom

Once you have completed your online training course through our online portal, you will receive an accredited E-Certificate for each purchased course. All of our courses are accredited by IPHM Accreditation Group and Course Accreditation.

If you would like a hard copy of your accredited certificate, you will need to purchase one for an additional £9.99. Please click here or email [email protected].

Student Starter Kits are available to purchase with the majority of our online training courses. All kits are provided by third-party providers and are shipped by Royal Mail. Our course content, course videos and tutors use products from ProSpa Beauty and other third-party providers so that our tutors can also be on hand 24/7 with product advice as well as training advice.

If you require a Student Starter Kit, please visit our Beauty Course Kits page.

Please note that once you purchase and activate an online course, it becomes non-refundable, as you will have accessed the online course material.

Trainees Outside the United Kingdom

Once you have completed your online training course through our online portal, you will receive an accredited E-Certificate for each purchased course. All of our courses are accredited by IPHM Accreditation Group.

If you would like a hard copy of your accredited certificate, you will need to purchase one for an additional £9.99. Please click here or email [email protected].

Student Starter Kits are available to purchase with the majority of our online training courses. All kits are provided by third-party providers and are shipped by Royal Mail. Our course content, course videos and tutors use products from ProSpa Beauty and other third-party providers so that our tutors can also be on hand 24/7 with product advice as well as training advice.

If you require a Student Starter Kit, please visit our Beauty Course Kits page.

Regulations for providing beauty services vary between countries. The Online Beauty Courses is not responsible for ensuring that individual students meet the insurance, licensing, qualification or other regulatory requirements applicable within their own country. Students are responsible for checking the requirements that apply to them.

Purchased Course Conditions

Courses purchased through The Online Beauty Courses must be registered in the name of the actual student who will be completing the training.

Once a course has been started or activated, the name of the student registered to that course cannot be changed.

If you are purchasing a course on behalf of another person, or another person is purchasing a course for you, please make sure that the details entered for the course are those of the person who will actually be completing the training.

It is the purchaser’s and student’s responsibility to ensure that the correct student name and details are entered before the course is started.

Certificates and course accreditation will be issued in the name of the registered student completing the course. A completed course, certificate or accreditation cannot subsequently be transferred to another student or issued under another person’s name.

Refunds, Returns and Exchanges Policy

Refunds and Cancellations

• Any course that has been purchased and activated to begin online training automatically becomes non-refundable, as access to the online training material has been granted.

• The Online Beauty Courses reserves the right to cancel and process a refund for any course purchased by a customer where we suspect that the customer intends to copyright, reproduce or otherwise misuse any course material, or where the course has not been purchased for its intended purpose.

• On occasion and where reasonable circumstances apply, the admin team at The Online Beauty Courses may consider full or partial refunds where no modules within the course material have been activated. For more information regarding this procedure, please email [email protected] within 14 days of the original purchase.

• At The Online Beauty Courses, we are proud to stock products from verified third-party providers and are committed to ensuring your satisfaction. For electrical items purchased, our providers offer a 30-day warranty from the date of purchase. If you find a fault within this period, you may be eligible for an exchange or full refund. Once the 30-day warranty period has expired, we cannot provide exchanges or refunds. We encourage customers to inspect their items upon receipt and contact us promptly if any issues arise.

• Courses purchased as part of a promotional offer, bundle deal, including but not limited to 3-for-2 offers, discounted packages or purchases where a discount code has been applied are strictly non-refundable. By purchasing under a promotion or using a discount code, you acknowledge and agree that the discounted pricing is final and is not eligible for refund.

• Where a refund is deemed appropriate at the discretion of The Online Beauty Courses, we reserve the right to issue the refund in the form of store credit. Store credit will be provided for the value of the eligible refund and can be used towards future purchases on our website.

• In the event of a cancellation, a refund will be issued to the same bank account or repayment plan scheme originally used to make the purchase. Any fees or charges from third parties, including banks, repayment plan providers or PayPal, will be deducted from the refund where applicable.

• In the event of a cancellation where course modules have already been activated, course fees will not be refunded.

Course Transfers

Requests to transfer to an alternative course may be considered by The Online Beauty Courses admin team where the reasons for the transfer are deemed reasonable.

The admin team must be notified in writing by emailing [email protected]. Transfer requests must be made within 14 days of the original purchase date.

For a course transfer to be considered, no modules on the original purchased course must have been activated. Once a course has been activated, it automatically becomes non-transferable.

For each account holder, the first occasion where a course transfer is requested and accepted will be free of charge. All subsequent accepted course transfers will be subject to a £50.00 administration charge.

Student Name Changes

Students must ensure that their correct legal name is registered to their account and course before beginning the course.

Once any part of a course has been started or activated, the registered student’s name cannot be changed to another person.

If a correction or legitimate legal name change is required before the course has been started, please contact [email protected]. We may request valid photo identification or supporting documentation confirming the correct legal name.

This procedure is in place to protect the integrity of our course accreditation and certification process and to prevent a single course purchase from being used to generate certificates under multiple student names.

Course Ownership, Completed Courses and Substitutions

We do not facilitate the substitution of one student for another once a course has been started.

A course that has been completed by one student cannot be transferred to another student account.

A completed certificate or course accreditation cannot be transferred, reissued or accredited under a different student’s name.

All completed course records, certificates and accreditation must remain under the name of the registered student who completed the training.

Course Access and Lifetime Use

Courses provided by The Online Beauty Courses are accessible for a lifetime period, allowing you to revisit the course content and training materials as often as desired.

However, we are obligated to comply with General Data Protection Regulation (GDPR) rules and regulations. As per GDPR requirements, if you do not log in or access your courses within a two-year period, your data is automatically removed from the system.

Purchases Using Offers or Coupon Codes

Any course purchased using a coupon code or during a limited-time promotional offer is non-refundable, as discounted pricing has already been applied.

Coupon codes cannot be combined with other promotions or additional discount codes unless otherwise stated.

Delivery Terms for The Online Beauty Courses

The following delivery terms apply to physical products, kits and other items requiring shipment.

UK Delivery Transit Times

In general, domestic shipments are in transit for approximately 2–7 days.

International Delivery Transit Times

International orders are generally in transit for approximately 4–22 days.

Delivery times can vary significantly depending on the courier and destination. Where available, a more specific delivery estimate will be provided when selecting your delivery option at checkout.

Order Dispatch

Orders placed before 16:00 will normally be dispatched on the same day. Orders placed after this time will normally be dispatched within the next business day.

Our warehouse operates Monday to Friday during standard business hours, excluding national holidays. Where the warehouse is closed for a national holiday, we will take steps to keep shipment delays to a minimum.

Change of Delivery Address

We are able to change the delivery address for an order at any time before the order has been dispatched.

Once an order has been dispatched, we may not be able to amend the delivery address.

Items Out of Stock

If an item is out of stock, we will wait for the item to become available before dispatching the order.

Any available items included within the same order will be reserved while we await the out-of-stock item.

Delivery Time Exceeded

If your delivery has exceeded the forecast delivery time, please contact us so that we can conduct an investigation.

Tracking Notifications

Once your order has been dispatched, you will receive a tracking link where available.

This will allow you to follow the progress of your shipment based on the latest information provided by the delivery provider.

Parcels Damaged in Transit

If you find that a parcel has been damaged in transit, please reject the parcel from the courier where possible and contact our customer service team.

If the parcel has been delivered while you were not present, please contact customer service for information regarding the next steps.

Duties and Taxes

Sales Tax

Sales tax has already been applied to the price of goods as displayed on the website where applicable.

Import Duties and Taxes

International shipments may be subject to additional import duties and taxes.

Any applicable import duties, taxes or additional fees must be paid by the customer when the shipment arrives in the destination country.

Cancellation of Physical Product Orders

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched.

If an order has already been dispatched, please refer to our Refund Policy.

Shipping Insurance

Parcels are insured for loss and damage up to the value stated by the courier.

Process for Parcels Damaged in Transit

We will process a refund or replacement as soon as the courier has completed its investigation into the claim.

Process for Parcels Lost in Transit

We will process a refund or replacement as soon as the courier has completed its investigation and deemed the parcel lost.

Customer Service

For all customer service enquiries regarding online beauty courses, certificates, course access, refunds, transfers, physical orders or deliveries, please email:

[email protected]